Important Information Regarding AOL & Your TravelSalesRep.com eSales Call

If you're an AOL user and a travel professional who depends on e-mail as a communications tool, you may be experiencing a unique delay in the delivery of some messages-including those sent to you from TravelSalesRep.com's Bill Mallia, the travel industry's first and only Internet based sales representative.

Why? Because AOL offers its users a (somewhat hidden) feature that allows your inbox to be automatically scanned for messages that, "look like" spam, and then places these messages in a "spam folder".

In terms of how this affects your eSales Calls, AOL sends all individual e-mail messages from the TravelSalesRep.com (and most likely a large amount of your other legitimate email) directly to your spam folder. The result is that many AOL users do not even realize that this folder exists and therefore never see any e-mail communications from their cyber-sales representative.

What To Do To Correct This AOL Email Challenge

There are several things you can do to resolve this situation. Please note though that none of these suggestions alone is a panacea. Instead, TravelSalesRep.com recommends implementing all of the following suggestions:

* In the AOL program in "Spam Controls," under the heading, "Control Who I Get Mail From", check the button that says, "Allow Mail from All Senders". This will ensure that all mail is forwarded. Please note that your eSales Calls will still be placed in a spam folder, but if you do not have this button checked, you won't even see messages from TravelSalesRep.com. Instead, AOL will decide for you to delete them entirely, and automatically.

* Also, in the "Spam Controls" section on AOL, under the heading "Blocked Mail Should Be," check the button that says, "Delivered to the Spam Folder." Again, if you don't do this, mail from TravelSalesRep.com (and many other sources) will not be delivered at all.

* To have e-mail messages from TravelSalesRep.com go directly to your inbox, you will need to add the e-mail address of TravelSalesRep.com to your AOL address book. If the sender's address is in your address book, any mail from that sender will be delivered to your inbox instead of the spam folder.  Note that TravelSalesRep.com sends its eSales Calls under the following address: travelsalesrep@capecodbay.com.  This is the email address that you would want to add to your address book.

* If TravelSalesRep.com sends you an eSales Call and you've not put the above e-mail address into your AOL address book, you will need to look in your spam folder for the message. When you locate the message in the spam folder, highlight it and click the button that says, "This is Not Spam." Doing this will place the message in your inbox and add the sender's e-mail address to your address book automatically. As a result, all future messages from that sender will be delivered directly to your inbox.

I hope that helps.

Cheers!

William M. Mallia, III, CTC, DS
The Travel Industry's First & Only Web-Based Sales Representative