Get Registered
To Sell VIA Rail via The Internet
Since VIA Rail Retired Its Position From The GDS And Moved To The Internet,
Booking Them Has Never Been Easier!

Getting Started

IATA/IATAN Registered Agents:

The ITSS is fully operational in Canada and in the United States.  Consequently, all travel agents located in either country are welcome to use the program. As for authorization to use the ReserVIA booking and the ITSS settlement process, all United States ARC and Canadian BSP approved travel agents can go directly to IATA/IATAN to activate an ITSS account. 

Non-IATA/IATAN Registered Agents:

This is the same for all others, however, if you are NOT appointed by ARC or BSP, you must first apply to IATA/IATAN as follows:

United States Travel Agents who are NOT ARC should follow the instructions at IATAN's Travel Sales Intermediary (TSI) website. 

Canadian Travel Agents who are NOT BSP should follow the instructions at IATA's Travel Industry Designator Service (TIDS) website.

Through this process you will be provided with an IATA/IATAN account number.  Once you have this account setup, you should sign up with IATA for their IATA Travel Settlement Services (ITSS) and ReserVIA .

Once Registered, You Can Use ReserVIA

VIA Rail Canada's online booking engine is ReserVIA.  ReserVIA offers train fares and schedules for all their trains and classes, smooth and easy ticket purchase, secure transactions and the option of creating a customized profile to facilitate future purchases.  You'll find:

• Intuitive navigation

• 3 easy steps to PLAN and then BOOK

• Contextual HELP and train service descriptions

• Single sign-on access to both profiles

• Travel Agency module with enhanced functionality

Booking

You can use ReserVIA to book train trips for your clients and receive commission payment. 

Payment

You should use your client's credit card to make the payment online.  Please take an imprint of the credit card and obtain your client's signature and keep the slip as a record to protect your agency from potential credit card charge-backs or frauds.  If there is a credit card charge-back, a payment request will be done by VIA to the agency through ITSS.

Ticketing

ReserVIA will send e-Booking Confirmation to you with a copy to your client, if you wish.  Please request your client to exchange this e-Booking Confirmation for a paper ticket at a VIA Station prior to boarding.  Self-service ticketing kiosks are available at major Stations.  Your client should scan the bar code on the e-Booking Confirmation to obtain the ticket(s).  It's that simple.

Trip Cancellation

Should the travel plans of your client change before the issuance of paper tickets, you should cancel the trip online. Remember that discounted fare plans are subject to cancellation penalties.  The net refund amount will be credited to your client's credit card account.

However, after the issuance of paper tickets, you should contact VIA to cancel the space and your client should obtain the refund at a VIA Station.  Your Agency should never refund a VIA paper ticket.  A commission recall will be done by VIA through the ITSS for all paper ticket refunds done at VIA Stations.

Customer Support

VIA provides e-mail support for ReserVIA bookings.  Simply click on the CONTACT VIA link to report any problems encountered during the booking process or to submit your client's special request.

Commission Payment

As discussed above, your Agency must be registered with IATA Travel Settlement Services (ITSS) to receive commission payments.  The commission payment will be made through IATA Travel Settlement Services (ITSS), directly to your Agency's bank account on a monthly basis around the 10th of the following month. VIA currently pays a standard 5% commission.  Commission will be paid only on the online bookings made through ReserVIA . All cancellations and refunds are subject to a commission recall.  This will be reflected in your Statement accessible through ITSS.